Patient and Family Centered Care
At Harper University Hospital, we want our patients and their families to be fully engaged in patient care. Our Patient and Family Centered Care program is a new approach to the planning, delivery and coordination of health care that is based on partnerships between health care providers, patients and families.
How it Works
Upon admission to the hospital, one family member will be asked to identify themself as spokesperson for the patient. This spokesperson will have access to their loved one 24 hours a day. In addition, the spokesperson will be given a wrist band that identify them and grant them access to the patient floor.
The Spokesperson’s Role
The spokesperson will be the primary representative for the patient and will be eligible to meet with the physician team. The spokesperson will be responsible for sharing patient update information from the physicians with other family members. The spokesperson will be contacted for valuable patient information that may include obtaining a consent for a procedure, or, in the event of an emergency. The on-staff physicians are available daily during rounds from 9 a.m. to 5 p.m. to update the spokesperson regarding the patient’s condition. Requests for meetings with spokespeople and other family members can be arranged at mutually agreed upon times with the physicians. After hours, a physician or health care team member can respond to the spokesperson’s concerns upon request.
Patient and Family Centered Care makes the family an important partner with our health care team when caring for your loved one.